【 原文由 BeBack 發表于 Work 討論區 】
上海synopsys招聘support center AE
幫同學轉帖。有意者請聯系郵箱：
cn_entropy@hotmail.com
Job Description and Requirements:
Provides technical support to field engineers, technicians, and company customers
who are diagnosing, troubleshooting, repairing, and debugging software systems
and applications. Responds to situations where first-line product support
has failed to isolate or fix problems in malfunctioning equipment or software
. Reports design, reliability, and maintenance problems or bugs to design
engineering/software engineering. May be involved in customer installation
and training. Provides support to customer/users where the product is highly
technical or sophisticated in nature.
Relevant experience in programming software for systems and/or applications
. Possesses excellent customer interface and communication skills.
Typically requires a minimum of 2 years of related experience. Developing
professional expertise, applies company policies and procedures to resolve
a variety of issues. Has working knowledge of work area and general proficiency
with tools, systems, and procedures required to accomplish the job. Exercises
judgment within defined procedures and practices to determine appropriate
action. Receives general instructions on routine work, detailed instructions
on new assignments. Implementations and solutions are reviewed for accuracy
and overall adequacy. Builds productive internal/external working relationships
. Contacts are primarily within business unit and occasional organizational
and external customer contacts on routine matters
